SHOPPING INFORMATION

How do I cancel my order, and what should I know about cancellations?

You can cancel your order within an hour of placing it by sending an email to [email protected].

How can I change the shipping address after placing an order?
You can request a change in the shipping address by emailing us at [email protected] before your order has been dispatched.

 

Can I use the products from your online store without prior knowledge?

While our products are generally safe and free from side effects, we strongly advise that you consult the product details, its uses, and any potential side effects with your healthcare provider before making a purchase.

Do you offer discounts for bulk purchases?

Yes, we do provide discounts on bulk orders. For the best rates, please reach out to us via [email protected].

What if the product I want is not available in your store?

If you’re searching for a specific product that’s not listed on our store, please feel free to contact us at [email protected].

Are Kvaas products available for international shipping?
Yes, we do ship our products internationally. For more details, please contact us at [email protected].

 

What is the process for escalating an issue or complaint?
For any order-related inquiries, please email us at [email protected] with your order number and contact details in the subject line, and we will respond within 3 working days.

 

What is the process for escalating an issue or complaint?
For any order-related inquiries, please email us at [email protected] with your order number and contact details in the subject line, and we will respond within 3 working days.

 

What is the average shipping time for an order?
Typically, orders are dispatched on the same day they are placed and take about 3-7 working days to be delivered, depending on your location.